Recent years have seen an increasing quantity of companies across verticals move from an even more traditional in-house or standard IT service model to adopting IT managed support services. No further are merely large companies availing these services, small and medium companies also have discovered that they can too, reap significant cost savings, by offloading select or their IT operations to an IT managed services provider.
Why this trend? What’ve small and medium companies discovered about IT managed services?
Resources in lots of small and medium companies might be scarce, and may not be well equipped to handle most of the infrastructure issues and needs of the company. Business tends to suffer when there is insufficient IT backup and/or security, consequently of system downtime and risks. Which explains why we now see even small and medium companies are embracing IT managed services, as an expansion of their particular IT team.
Small and medium companies are no further forced to decide on a standard pair of services which can be costly and don’t meet the company’s distinct needs. IT managed services providers nowadays offer global bespoke and flexible solutions and services, and companies can make the most of a site that best suits them, and make optimal usage of IT managed services.
The benefits a company gains by engaging IT managed services are manifold.
Firstly, it significantly reduces costs. An organization always looks to direct any savings it creates towards its core competencies. Tightening IT budgets while looking to meet up increasing business demands seems to be the order of the day. Therefore, IT Directors and CIOs constantly turn to efficiently manage cost pressures. An IT managed services company, by giving flexible solutions, manages IT operations 24×7, thus increasing productivity and eliminating downtime. VPN Also, with the usage of a passionate global pool of IT professionals, the best tools, experience and software - problems are handled efficiently, thus improving operational efficiencies and increasing productivity. By entering right into a partnership relationship with clients, IT managed services providers pull back resources during troughs and increase resources during peaks, enabling the client to keep their key people and competencies. So the client pays for the services only as and when they are used.
Secondly, managed support services helps companies tap into a global pool of highly qualified support professionals, who’ve the main advantage of employed in various IT environments, and have extensive experience across sectors. IT needs are met with quickly: to ensure IT systems function constantly, only the most skilled professionals are hired by IT managed services providers. The resources are also well versed in the neighborhood language in addition to in English, and are occasionally multi lingual, thus eliminating language barriers.
Thirdly, IT managed services are more agile as they offer their services and resources globally. Therefore, there is just one point of contact for all IT issues, system administration, on-site hardware support, etc. This single point of accountability greatly reduces the risks connected with having to cope with multiple vendors. An IT managed services company should typically adopt a centralized help desk model, which manages resources in various regions.
Fourthly, IT managed support services help fix a problem as soon as it arises, eliminating downtime and ensuring seamless functioning of your business. The client has the possibility of employing a resource either on a full-time or on a part-time basis, with respect to the project or issue at hand.
Other advantages include: the close working of the IT managed services professional combined with company’s own personnel leads to a trade of ideas, ultimately causing a better resolution of problems. The resources may also train the in-house team, saving costs. Using IT managed services might also take back internal resources, who could then work on the company’s core competencies.